Exchange and return policy:
Because our abayas at ODETWO are made to order and are not ready-made, our products cannot be exchanged or returned if they conform to specifications.
The product can be exchanged or returned in the following cases:
- The customer received the wrong order. ( The order amount is refunded to the customer ).
- The customer receives an incomplete order. ( The customer will either receive the incomplete order or be refunded the value of the missing product ).
- You can exchange or return our products if they do not conform to the specifications agreed upon with the customer, or in the event of a delivery error or an error in implementation not resulting from customer negligence.
- If the abaya's size has been altered , it cannot be returned or exchanged.
- The return request, as per the previous paragraph, must be submitted within 1 day of the customer receiving the services or products.
- You can exchange the abaya before 6 hours have passed since the order was placed (within 6 hours).
- Upon refund, your request will be processed and the amount transferred within 14 business days from the date of receiving the product.
- The abaya must be in its original condition and with all its accessories.
*Regarding the comments that are written in the request, you must contact us so that we can inform you whether it is possible to implement them or not.
*No modifications can be made more than 6 hours after the order has been completed.
