Order and Implementation Policy
Please read the entire order policy and make sure of the size, color, fabric, design, length, address and shipping method before completing the order, as confirming the order means the customer agrees to all its details and the store's policy.
1. Order processing time
* All abayas are made to order.
* The execution period is from 7 to 21 working days, and may be extended during peak seasons or when demand is high for an additional period of up to 7 working days.
* Abayas that contain embroidery or hand-crafted work may require the mentioned execution time due to the nature of the work on them.
* Working days are the official working days in the Kingdom of Saudi Arabia, and do not include Friday, Saturday, official holidays, festivals, or National Day.
* Ready-made orders/immediate delivery are processed within 1 to 3 business days.
* Express delivery or fulfillment services are not available, and we cannot guarantee that the order will arrive on a specific date or day. Therefore, please consider the fulfillment period before completing the order.
2. Sizes
Available sizes:
50, 52, 54, 56, 58, 60
Sizes are not available:
53, 55, 57, 59
Since the abaya is made specifically for the customer, it is necessary to ensure that the correct size is chosen before completing the order.
3. Modifications after order completion
* Order details cannot be modified or changed after confirmation, including: size, length, color, fabric, cut, address, shipping method or any other details.
Any special requests or notes must be written before completing the order.
* The store has the right not to implement any special note if it is technically impossible to implement or does not conform to the product design. The note is not considered a binding part of the order unless the store confirms that it can be implemented.
* Pockets, snaps, halves or any additions not shown in the product cannot be added.
* The basic fabric of the abaya cannot be changed to another fabric.
* The reverse veil is not performed.
4. Cancellation and Refund
* The order cannot be cancelled after it has been confirmed, because the abaya is made specifically for the customer.
* Order details cannot be changed after confirmation.
* If there is more than one order in a single invoice, the orders are shipped together and cannot be separated or part of them sent independently.
5. Dimensions and quality of workmanship
All abayas are checked and measured in inches before being shipped to the customer.
If there is a perceived discrepancy in measurements, the store must be provided with clear photos of the abaya being measured in inches by a tailor. No alteration or objection to the size will be considered without proof of measurement in the manner described.
6. Material and design
* Minor threads or excess threads resulting from the nature of the material or design are not considered a manufacturing defect, and excess threads can be cut with scissors without pulling them.
* Handmade details and embroidery may contain minor natural variations as a result of manual execution, and are not considered a manufacturing defect.
* The color of the abaya or headscarf may differ slightly from the pictures due to lighting, photography and screen settings.
* The logo is considered a cosmetic addition to the abaya, and its absence is not considered a deficiency in the product if it is not an essential part explained in the product description.
7. Abaya care
To maintain the quality of the abaya, the washing and care method described on the dedicated page must be followed.
Dry cleaning at specialized laundries is recommended, and the store is not responsible for any damage resulting from:
* Washing in an unsuitable way.
* Ironing at an unsuitable temperature.
* Using unsuitable cleaning materials.
Improper storage or use.
Any care method that contradicts the instructions provided by the store.
8. Shipping and Delivery
* After the order is shipped, the shipment can be tracked using the tracking number sent to the customer, and the customer is responsible for monitoring the shipment status.
* The shipping address or shipping method cannot be changed after the order has been completed.
* Areas and governorates outside Riyadh may be subject to different fees and delivery methods than delivery within Riyadh.
* If a shipping method is chosen that is not suitable for the region, the store has the right to divert the shipment to a suitable shipping company, and the customer may bear the difference in cost if any.
* If the customer does not receive the shipment and it is returned to the store by the delivery company, the customer will bear the cost of reshipping it to him again.
* The store is not responsible for any delays caused by shipping companies after the shipment has been delivered to them, or for reasons beyond the store's control.
9. Product Description
Before completing the order, you must read the entire product description and review all the pictures, details, and sizes shown, as the information on the product page is considered part of the order details.
10. Pre-Order
Pre-Order orders are subject to an execution time and a calculation mechanism explained on the product page, and their duration may differ from regular orders depending on the nature of the product and execution time.
11. Circumstances beyond our control
Circumstances beyond the store's control may affect the execution or shipping time, such as order pressure, seasons, breakdowns, material delays, or any other operational or logistical conditions beyond our control.
In these cases, the customer will be notified as needed, and the store is not responsible for any obligations or appointments related to a customer's occasion, travel, or personal appointment.
Completing the order means that the customer acknowledges having read and agreed to this policy, and that all order data has been entered and verified before payment.
